HomeMy WebLinkAbout2010-199-1381 - I.T. services to the Town of Miami Lakes
1515 NW 167 Street, Building 5 Suite 200 Miami Gardens, Florida 33169 City of Miami Gardens Agenda Cover Memo Council Meeting Date: December 8, 2010 Item Type: (Enter X in box) Resolution
Ordinance Other X Fiscal Impact: (Enter X in box) Yes No Ordinance Reading: (Enter X in box) 1st Reading 2nd Reading X Public Hearing: (Enter X in box) Yes No Yes No X X Funding Source:
N/A Advertising Requirement: (Enter X in box) Yes No X Contract/P.O. Required: (Enter X in box) Yes No RFP/RFQ/Bid #: X Sponsor Name Dr. Danny O. Crew, City Manager Department: Information
Technology Department Short Title: A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF MIAMI GARDENS, FLORIDA AUTHORIZING THE CITY MANAGER AND CITY CLERK TO EXECUTE AND ATTEST RESPECTIVELY,
THAT CERTAIN INTERLOCAL AGREEMENT FOR THE PROVISION OF INFORMATION TECHNOLOGY SERVICES, WITH THE TOWN OF MIAMI LAKES, A COPY OF WHICH IS ATTACHED HERETO AS EXHIBIT “A”; PROVIDING FOR
THE ADOPTION OF REPRESENTATIONS; PROVIDING AN EFFECTIVE DATE. Staff Summary: Background During these tough financial times it is necessary for municipalities to work together in order
to find innovative and cost effective ways to provide services. On July 12, 2010, the Town of Miami Lakes put out RFP 2010-04 for Information Technology Support Services. The purpose
of the RFP was to outsource support for all of the Town’s Information Technology needs. The Director of IT for the City of Miami Gardens was asked by the Town of Miami Lakes to sit on
the selection committee, as the technical expert to assist the Town in evaluating proposed vendors. Upon the conclusion of the process, the Town inquired about the City’s willingness
to entertain an interlocal agreement whereby the City of Miami Gardens Information Technology Department would provide IT support services to the Town of Miami Lakes. ITEM K-7) CONSENT
AGENDA RESOLUTION Agreement with the City of Miami Lakes
1515 NW 167 Street, Building 5 Suite 200 Miami Gardens, Florida 33169 Under the terms proposed by staff the City of Miami Gardens would provide services for a three year period, at $102,000
per year, for a total of $306,000 over a three year period. The contract fees are as follows:
1515 NW 167 Street, Building 5 Suite 200 Miami Gardens, Florida 33169 Annual Cost Breakdown: Service Description Cost of Services IT Support Technician $65,728.97 Promotion Current IT
Support Tech to Senior IT Support Tech $8,001.22 Additional Fee Network Security Consultant $2,400.00 Web Hosting Services $1,200.00 Fee for Contract Administration $24,669.81 Total
Annual Contract Amount $102,000.00 Additional support in excess of forty (40) hours per week will be billed as follows: • Standard Support Operations $50.00 per hour • Senior Staff Support
$60.00 per hour • Director of Information Technology $75.00 per hour This contract will provide for an additional IT Support Technician to back fill the Senior Technician position that
will be providing on-site services at Town of Miami Lakes 32 hours per week. The City will benefit by obtaining an additional staff person as well as $24,700.00 annually for contract
administration. Proposed Action: It is recommended that the City Council approve the attached resolution authorizing the City Manager and City Attorney to negotiate and execute the Interlocal
Agreement for the provision of Information Technology Services for the Town of Miami Lakes. Attachment: Attachment A: Interlocal Agreement – Town of Miami Lakes IT Services
City of Miami Gardens Proposal for an Inter-Local Agreement for Information Technology Services Town of Miami Lakes
1 Prepared By: Ronald McKenzie, Director of Information Technology, City of Miami Gardens Supervised by: Renee C. Crichton Deputy City Manager, City of Miami Gardens Table of Contents
Chapter 1 – Letter of Intent ......................................................................................................... 2 Chapter 2 – Statement of Organization ........................
................................................................ 3 Chapter 3 – Experience .............................................................................................................
.. 4 Chapter 4 – Form 8 – Price Proposal Form ................................................................................ 22 Chapter 5 – Methodology/Approach ....................................
...................................................... 24 1. Evaluate/Assess .............................................................................................................
24 2. Document the ‘’As Is” State ........................................................................................... 24 3. Understand the Vision, Goals and Strategic Strategy
of the Organization ....................... 25 4. Plan and Design the “To Be” State ................................................................................. 25 5. Work with
the Organization (Business Area) to get there/Implement the Plan .............. 25 6. Maintain the Systems and Services ...............................................................................
. 26 Chapter 6 – Support Services Questionnaire Responses ............................................................. 27
2 Chapter 1 – Letter of Intent City of Miami Gardens Office of the City Manager November 16, 2010 Mr. Alex Rey City Manager Town of Miami Lakes 15700 NW 67th Avenue Miami Lakes, FL 33014
Re: Proposed Information Technology Interlocal Agreement Dear Mr. Rey: During these tough financial times it is necessary for municipalities to work together in order to find innovative
and cost effective ways to provide services. The City of Miami Gardens is pleased to provide this proposal for the provision of Information Technology Services to the Town of Miami Lakes
for consideration. As you know, it will be necessary for this proposal and associated agreements to be approved by the City of Miami Gardens City Council, prior to the commitment of
staff and resources. Once the authorization has been granted the City is committed to working closely with the Town of Miami Lakes to expeditiously provide the services needed. I look
forward to working with you and your staff on this endeavor. Sincerely, Danny Crew Dr. Danny O. Crew City Manager City of Miami Gardens
3 Chapter 2 – Statement of Organization Attached is an Organizational Chart for the City of Miami Gardens Information Technology Department.
4 Chapter 3 – Experience The City of Miami Gardens is geographically located adjacent to the Town of Miami Lakes at NW 57th Avenue. The City’s Information Technology Department (CMGIT)
supports over 20 City divisions/departments. In addition, CMGIT supports over 40 servers, a voice-over-IP phone system, various Police Department services and systems, Florida Department
of Law Enforcement (FDLE) circuits, radio systems, various security access systems, wireless Internet access as well as desktop/laptop user support at all parks and an in-house web master
responsible for designing and maintaining multiple citywide websites. The motto of our Information Technology Department is “We help you do what you do -Better.” By this, we mean our
staff is selected and trained to help the various business areas conduct their operations in a more efficient way. We understand that the role of IT is to support business functions
and help them to use technology to automate processes. We are determined to become educated in all business processes and to help educate the various operational areas on ways technology
can help them to achieve their goals. This approach has been extremely helpful in our Strategic Planning process. As listed in the IT Department organization chart on page three, our
team consists of the following: • (1) Information Technology Director • (2) Application Systems Managers • (1) Web Content Administrator • (1) Telecommunications Systems Analyst • (1)
Proposed Senior IT Support Technician • (5) IT Support Technicians • (1) Cisco CCIE Network and Security Consultant (contract employee). The staff members for this project have successfully
passed the extensive Florida Department of Law Enforcement (FDLE) background investigation. The City will assign one Senior IT Support Technician to support the day-to-day IT needs of
the Town of Miami Lakes who will be physically located at the Town for a minimum of 30 hours per week, with the understanding that all of the professional technical resources listed
above are available to aid in any and all matters of information technology support when needed. The various members of our IT team have over 70 years of combined information technology
experience. They have worked in various sectors of the market, to include public, private, nonprofit, educational and independent markets. Some of the key areas of expertise we provide
are:
5 • Strategic Planning • Business to technology integration • Police Department technological planning, implementation and maintenance • Budget Preparation and Planning • Equipment and
Billing auditing • Network Administration and Security support and services • Data Security Services • Web Hosting, Development and Management support • Emergency Operations Center (EOC)
planning, implementation and support • Software and Third Party Application Support • Telecommunications install and support services to include; circuit, VOIP systems, PBX systems,
cell phones, voicemail, ACD systems, internet services and Dispatch Command Center support. • Emergency Services Support • Video and Intrusion Detection System support and maintenance.
• Architectural wiring and cabling design and configuration. • Wireless Technology planning, implementation and support • Virtualization planning, implementation and support • SAN storage
planning, implementation and support • Desktop/Laptop installation and maintenance support • Help Desk Support • Vendor Management Attached are the resumes of the staff that will be
providing support for the Town of Miami Lakes.
6 RONALD H. MCKENZIE 1213 CHENILLE CIRCLE WESTON, FL 33327 RONMAC123@YAHOO.COM 305-335-9611 Skills Summary Highly motivated CIO with extensive experience in directing and supervising
the activities of an Information Technology (IT) Department including planning, developing and managing long-term strategic direction relating to IT. I have over twenty years of experience
in the design, engineering, integration, operation and maintenance of telecommunication and network systems. Professional Experience Director, Information Technology City of Miami Gardens,
Miami Gardens, Florida Serving as Director of all IT Systems and Services for one of the largest cities in Southern Florida. Responsibilities include serving as Department Head responsible
for policies, procedures and guidelines needed for compliance, performance and usage of technology and communications systems for the city, to include the city’s Police Department. Supervise
a staff of 10 technicians and managers in the planning, installation, implementation and maintenance of communications, telecommunications, Audio/Visual, Security and technological equipment
and systems needed to support the mission of the city. Direct all matters pertaining to the responsibility for the City-wide information infrastructure including the Wide Area Network
(WAN) and Local Area Networks (LAN); server and workstation based application systems, database systems, communication systems including telephone, email and radio; access control and
security systems; and public safety technology. Maintain and manages IT budget of over $2.5 million annually. Develop, maintain and implement a city-wide IT disaster recovery plan. Confer
with representatives of various departments and divisions to assess technology needs and identify areas that might benefit from the application of technology. Develop detailed project
outlines for the implementation of proposed IT solutions including cost benefit analysis, return on investment (ROI) analysis, project timeline, and associated budget. Maintain knowledge
of new and developing technology, procedures and techniques pertinent to the function of municipal government. Manager, Infrastructure Solutions September 2005 – February 2008 BearingPoint
Inc. McLean, Virginia Served as Technical Manager for standing up all Network, Wireless, Telecommunications and Security assets for a newly incorporated United States City. Responsibilities
included the Design, Implementation, Documentation of the Cities newly installed systems and software to include their Police Department. The finished product resulted in a totally redundant,
highly available robust and secure communications system. Served at Project Manager and SME for the deployment of a VOIP Implementation for a State’s Department of Employment and Economic
Development (DEED), Unemployment Insurance Department. Managed a team responsible for seamlessly migrating the State’s Contact Center from a Centrex based Automated Call Distribution
(ACD) system to the new VOIP solution, over three sites. Our responsibilities included; QOS engineering on all related devices across the Enterprise, Network assessment, recommendation
of vendors and equipment purchased, creating documentation and test scripts for the client, and providing Project Management and Professional Services. The finished project resulted
in the configuration and deployment of a VOIP system over 3 sites with 170 agents, phasing out of Centrex lines and integrating less costly T-1 circuits and increased flexibility and
mobility throughout the Enterprise.
7 Senior Network and Telecommunications Engineer March 2000 – September 2005 Freddie Mac, Reston, Virginia Served as Lead Technical Engineer responsible for coordinating the planning,
organization, implementation, testing, and maintenance of voice and data telecommunications networks and systems. Led project for converting companies Northern Virginia offices (8 buildings)
from traditional PBX TDM voice switching to Voice over IP (VoIP) telephony. Served as Voice Communications lead for corporate Business Continuity Planning (BCP) board. Served as project
Lead for planning, organizing, implementing and testing Corporate trading room Hot Site at remote location to provide Active-Active Hot Sites for corporate trading. Coordinated the planning,
organization, implementation, testing, and maintenance of voice telecommunications networks and systems. Analyzed network traffic and recommend methods and equipment to achieve network
optimization. Served as liaison with other Freddie Mac business areas in problem resolution, day-to-day operations, and project management. Act as consultant and advisor to call center
managers for improvements and modifications to their call centers. Telecommunications Coordinator July 1998 – March 2000 Bureau of National Affairs, Washington, DC Acted as consultant
and advisor to call center managers for improvements and modifications to their call centers. Coordinated the planning, organization, implementation, testing, and maintenance of voice
and data telecommunications systems. Coordinated and maintained all WAN data circuits to include SMDS, FNS, and T-1 circuits. Coordinated the activities of contractors, equipment usage,
and line vendors. Analyzed network traffic and recommend methods and equipment to achieve network optimization. Acted as liaison with other BNA departments in problem resolution, day-to-day
operations, and project management. Maintained current knowledge of state of the art developments in enterprise network and telecommunications hardware, software, long distance carriers,
and facilities carriers. Manager, Internal Services September 1992 – March 1998 Company Name, Atlanta, Georgia Managed all aspects of voice communications. Served as liaison with Information
Services to negotiate activities and bidding of all telecommunication products and services. Set standards for communications architecture, equipment, policies and procedures. Managed
all aspects of corporate postal, shipping and reproduction services. Researched, recommended, planned and implemented equipment, security and vendor changes for voice and data networks,
postal and shipping tracking, office supplies and reproduction services. Managed and developed staff of 17 personnel. Maintained and helped reduce proposed budget. Staff Sergeant, United
States Army January 1994 – March 1998 Company Name, Atlanta, Georgia Prior to becoming a civilian, I also served proudly for over 7 years in the U.S. Army. Served in various technical
and leadership positions throughout my carrier. In my last assignment I served as Tandem Switch Supervisor in the initial deployment and usage of Mobile Subscriber Equipment for the
10th Mountain Div. EDUCATION Chief Information Officer, Certification July 2009 – July 2010 Florida State University, Tallahassee, Florida Media Communications, Bachelor of Arts August
1980 – May 1984 State University of New York, College at New Paltz, New Paltz, New York
8 Ricardo A. Castillo 8016 SW 21 Place Davie FL 33324 954-489-82941 (cell) rcastillo@miamigardens-fl.gov Skills Summary Over 10 years of experience in system analysis, networking and
programming for non-profit universities and government. Strong background in user training and support documentation. Experience in major programming languages, operating hardware and
software. Experience City of Miami Gardens, Miami Gardens FL 09/07-Present Applications System Manager • Assist in the development, implementation, interpretation, and application of
communications and data processing policies and objectives • Evaluate technological advances and develop methods and procedures • Assist in the interview and selection of employees •
Evaluate employee performance • Review and approve all program changes and enhancements for promotion to production system • Assist in developing Department Standards • Install, configure,
and manage the Windows operating system hardware and software. Analyze computer hardware and software malfunctions and take appropriate corrective action. Assist in monitoring computer
resources and providing recommendations for improvement. Assist in the identification, evaluation, tailoring, and implementation of vendor-supplied software packages. • Evaluate performance
of installed software to monitor trends, loads, and growth patterns. Monitor system utilization and capacity. Prepare documentation for use by IS staff and end users. Analyze specifications
of application enhancements for compatibility with other systems. Perform complex system analysis and programming in appropriate languages for batch and on-line systems. • Install software/hardware
as necessary on PCs. Troubleshoot complex client/server issues. Perform maintenance, backup, repair, tuning and compression of application databases and operating systems. • Recommend
and schedule appropriate training classes with various vendors as well as in house • Create project plans and task lists; manage task completion and perform plan updates. Provide analysis,
programming, testing, and implementation of requested software modifications. • Monitor database system performance within the applications, including stored procedures and execution
time, and implement efficiency improvements. Design and implement redundant systems, policies, and procedures for disaster recovery and data archiving to ensure effective protection
and integrity of data assets. Perform periodic tests of recovery procedures. • Monitor, optimize and allocate physical data storage space for application systems. Plan and coordinate
data migrations between systems. • Create, or support creation of, required reports in response to user needs. Conduct research and make recommendations on information systems products,
services, protocols, and standards in
9 support of procurement and development efforts. • Perform database transaction and security audits. Establish appropria te end-user database access control levels. Develop routines
for end-users to facilitate best practices database use. • Attend seminars, conferences, trade shows and user group meetings • Attend city organized workshops for managers and/or employees
• Performs related work as required. QualxServ Corporation, Coral Springs FL 07/07-08/07 Independent Field Technician • Perform hardware break-fix on desktop and laptop computers for
home and business customers. Carlos Albizu University, Doral FL 06/04-07/07 Database Administrator • Primary responsibilities include technical assistance and training to ERP System
users at the University. Maintaining and developing applications and reports using Crystal Reports, Cognos Impromptu, and Excel/Microsoft Query. Ensure that hardware and software related
issues are corrected in a timely manner. Auditing and assessing the integrity of the ERP system. • • Implement new ERP for the University from Datatel Corp. (Colleague System), coordinating
and deploying the different modules throughout the University. Served as Project Leader for Miami Campus, coordinating all aspects of the implementation, monitoring and ensuring that
the project stayed on track and within the established budget. • Deployed General Ledger, Accounts Payable Module, and CORE Module. In charge of conversion of the Data from one ERP system
to the other. Develop and program new screens, and preparing training manuals and step by step guides for users. • Provide support to Business Office, Registrar, Financia l Aid and Admissions
Offices, working together with Directors to ensure that procedures were effective and efficient. Work closely with Business Office achieving deployment of web payments via the web, update
the office to laser checks, and create web modules to allow students to view their financial information such as 1098’s, Student Bill, and refund information. • Perform System Administration
duties and technical support when System Administrator and Technical Support Technician are not available, creating user accounts in Active Directory, network shares, modifying and creating
new group policies, creating and modifying firewall policies on a Firebox 1000 running Watchguard Policy Manager 7.30, creating Exchange distribution groups and mailboxes. Developed
intranet site using SharePoint portal to facilitate communication and data exchange for users during the new ERP implementation phase. Maintain site, and perform modifications and additions
of web parts as necessary. • Assist the MIS Director with other duties as required, and perform supervisory tasks when he is away.
10 Florida State University Marketing Institute, Tallahassee FL 09/02-05/04 Part-time Systems Administrator • Troubleshoot and maintain small network of 15 computers. • Provide hardware
and software assistance to staff. • In charge of maintaining and backing up Windows 2003 server, administer e-mail accounts on Exchange 2003 server for staff and student workers. • Maintain
IIS server for the Marketing Institute at FSU, providing support to webmaster, and programmer for integration of Ride Share Software to Website. Carlos Albizu University, Doral FL 2000-2002
Database Administrator Trainee 2001-2002 • Promoted from Computer Lab Technician in 2001. • Create various reports using Crystal and Cognos for management use. • Served as liaison between
system users and ERP vendor’s technical support • Trained ERP System users and prepared written documentation • Other duties as assigned by the Director. Computer Lab Technician 2000-2001
• Troubleshoot software issues and prepared drive images for deployment at the lab • Performed hardware maintenance • Recommend new hardware and software for lab facilities • Wrote computer
system procedure specifications and user manuals for lab users Miami Dade Community College, Miami FL 1998-2000 Part-Time Network Services Technician • Hardware and software troubleshooting
of PC’s and MAC. • Perform maintenance, and upgrades of computers at the school facilities. • Create computer images using Norton ghost to facilitate the deployment of new PCs in the
facilities. • Create group policies to control unauthorized installing of software at the lab facilities.
11 Systems Proficiency Certifications • Microsoft Certified IT Professional in Enterprise Administration (MCITP) • Microsoft Certified Technology Specialist in Windows Vista • Microsoft
Certified Systems Engineer (MCSE) and Microsoft Certified System Administrator (MCSA) in Windows 2003, MCDBA in SQL 2000, MCP • Network+ Certified Professional • A+ Certified Programming
Languages C++, COBOL, Visual .Net, BASIC, SQL PC Software • Applications: Crystal Reports, Microsoft Office, Norton Ghost, Symantec Corporate Edition • Database: Microsoft SQL Server
and Microsoft Access, Informix 7.14 • Platforms: Microsoft Windows® 2000, Microsoft Windows XP, HP-Unix, Windows 2003 Education M.S., Management Information Systems Nova Southeastern
University, Davie, Florida 3.6 GPA Degree Conferred Date September 30, 2007. 2004-2007 B.S., Business Administration/Management Information Systems Florida State University, Tallahassee,
Florida 2.95/4.0 GPA Degree Conferred Date May 01, 2004. 2002-2004 A.A., Business Administration Administration Miami Dade College, Miami, Florida 2.87/4.0 GPA Degree Conferred Date
May 04, 2002. 1996-2000
12 REFERENCES AVAILABLE UPON REQUEST
13 TRISTAN LATTIBEAUDIERE 341 EAST SHERIDAN STREET,#205 DANIA BEACH, FLORIDA 33004 TRISLAT@HOTMAIL.COM (954) 401-6894 Network Administrator I have seven years of experience in deployment,
remote troubleshooting, helpdesk, and Network Administration. EDUCATION & TRAINING Bachelors of Information Technology August 2002 – August 2003 American Intercontinental University
Weston, Florida Studies focused in application development, IT project management, Networking, technical planning, database and web programming. VMware VSphere: Install, Configure, Manage.
Global Knowledge: Windows 7 boot camp, Windows 2003 Server: Planning, Implementing, Active Directory infrastructure. Microsoft ISA 2003 Training. Laserfiche Client and Server Installation.
OSSI Annual Public Safety conference attend Annually Apco Public safety Conference EXPERIENCE Police Systems Manager April 2006– Present City of Miami Gardens ,Miami Gardens, Florida
Stationed at the Police Department to ensure management of all the system and IT employees. employees. Make sure all systems are up and running 24/7, all staff is cross trained and can
troubleshoot the critical systems, oversee the helpdesk and provide on-call schedule and support. Implement new systems and deployment. Document all the processes and SOP’s and keep
them digitally and physically. Attend regular meetings about public safety software, knowledgeable about FDLE system security and standards. Mentor staff and devlop Performance Key Indicators
(PKIs) so that their goals are met throughout the year. Network Administrator, I/T Specialist August 2004 – April 2006 Skills & Training Microsoft 2003 and 2008 Server. Administration
& Deployment. XP Windows 7 Administration and Deployment. MSOFFICE 2010 2003 Exchange server. SQL 2005 Symantec Backup Exec 2010. VMware VMware vSphere: Install, Configure, Manage L3
In car video Laserfiche At&t and Verizon Software Public Safety OSSI Product Suite Netmotion VPN Tyler technologies ERP system Eden Telestaff Adobe Dreamweaver
14 Lozano insurance Adjusters, Pembroke Pines, Florida Provide Helpdesk and Administration of a small network all that the employees use, such as Maintain and secure T1 and Wireless
connectivity, daily backup using Arc serve backup utility, administering 2 MSSQL Databases, troubleshoot and perform maintenance on the 2003 SBS system, train new users on the relevant
systems used, and IT policies. Assist users with basic computer functions, monitor Phone system and generate weekly phone reports, computer Installation, Maintenance & Support. CONSULTANT
I/T Specialist Feb 2004 – August 2004 Salvant & Associates, Pembroke Pines, Florida Primary responsibilities included responding to helpdesk tickets from various accounts across Dade
and Broward county. Learned basic IT help desk functions and system administration. Assisted with hardware purchase and installation, administered Outlook email accounts, spam activity,
viruses and spy ware, administered Network from remote locations using Microsoft Terminal Server, observed and assisted in VPN installation & VLAN setup on DELL Smart Switches and routers.
Performed operating system upgrades & adding systems to company domains. ACTIVITIES & AWARDS Kapow ,Kids and the Power of Working, 2010 Recognition for Helping with City of Miami Gardens
Police Department, 2008 SUMMA CUM LAUDE, American Intercontinental University, 2003 Photoshop Life Cycle Certifications MCITP
15
16 Gardimyr Pierre, MBA 2110 Havana Drive Miramar, FL 33023 Home: (954) 367-7762 Cellular: (305) 962-3675 Email: Gardimyr_p@hotmail.com OBJECTIVE To obtain a managerial position where
I can utilize my work experiences, skills and educational background to the success and growth of your organization. HIGHLIGHTS • Masters of Business Administration (MBA), concentration
in Management. • Four years of experience in preparing and managing budgets exceeding $250,000.00. • Four years of experience in procurement, management and inventories. • Four years
of upper management and supervisory experience. • Ten years of experience in IT support of software and hardware including software training. • Trained in special government/local law
enforcement: Eden, L3 video, OSSI SunGuard and Netmotion. • Expert in financial and accounting software including Quick Books, Financial Edge, BlackBaud and Gradience. • Expert in Microsoft
Office: Word, Excel, PowerPoint, Outlook, Project, Crystal Reports and Internet Explorer. • Specialized training in grant writing, Human Resources, and facilities management. • Proficient
in English, French and Creole. WORK EXPERIENCE • BUDGET PREPARATION o Four years of experience in preparing and managing budgets. Including salaries, benefits adjustments and funds allocation.
• PROCUREMENT o Four years of experience in procurement management. Functions included: Taking bids for the purchase of new equipments and servicing contracts, reviewing RFP’s (Request
For Proposals) and selecting contractors. • MANAGEMENT EXPERIENCE o Supervised up to 5 employees. Responsible for recruiting and provided training to new employees, volunteers and interns.
Supervised employees for sports’ programs, computer lab and the maintenance department. • INFORMATION TECHNOLOGY o Ten years of experience with responsibilities include: managing computer
lab,
17 provide computer training for employees, youth programs, board members, store managers, store employees and senior citizens; maintain and support computer workstations, servers; also
for two years I was the only person in the IT department in charge of eighteen local sites throughout Miami Dade County and six branches throughout the state of Florida. o Install, configure,
and upgrade hardware and peripheral components (such as monitors, printers and scanners.) o Provide basic support for telecommunications environment including dial up modems, access
to network services, file transfer and associated software. o Support the telephone, security alarm, access control, audio/visual and other electronic systems, as well as specialized
software used in the processing of payroll, accounting, human resources, building permitting and other general services. EMPLOYMENT EXPERIENCE November 2007 – Current IT Support Technician
City of Miami Gardens, Miami Gardens, FL Municipal Government August 2003 – November 2007 IT Manager/Marketing Coordinator Family Christian Association of America (FCAA), Miami, FL Non-profit
organization which focuses on: Family Services, Youth Development and Sports November 2005 – January 2007 Assistant Sales Rep./Trainer Hewlett Packard/Market Source, Miami, FL Market
Source is a subdivision of HP, which is in charge of sales and marketing July 1999 – January 2001 Junior Computer Technician Florida Memorial University, Miami, FL Institution of higher
learning June 1999 – May 2003 Researcher’s Assistant Florida Memorial College, Miami, FL College/institution of higher learning
18 EDUCATION Florida Memorial University Miami Gardens, FL Master in Business Administration/MBA; April 2008 • Concentration in management • Graduated number four in my class Florida
Memorial College Miami Gardens, FL Bachelor of Science in Management Information Systems; May 2003 • Graduated Magna Cum Laude. • Made the Dean’s list every semester SKILLS AND CERTIFICATIONS
Financial Edge: accounting, finance and fundraising software. Languages: speak, write and read: English, French and Creole Received special executive training in: grant writing,
facility management, and human resources management. HONORS & ORGANIZATION Member/Vice-President/President of Club Haiti 1804 in 2002. Delegate Alpha Kappa Mu Honor Society. Vice
President of Information Technology Club. Member of Environmental Studies and Water Management. Member of the National Black MBA Association, Inc. (NBMBAA)
19 CLAUDE L. CHARLES 2294 S.W. 81 Ave. ♦ Miramar, Florida 33025♦ phone: 305-781-8325♦ email: ccharles01@yahoo.com QUALIFICATIONS SUMMARY 10 years of technical and business experience
in the areas of small business, systems administration, procurement, vendor management, training, web development, web marketing, and end-user technical support. • Certifications CCENT,
Cisco Certification (Currently in Progress of Completing CCNA certification) • Education: MBA, St. Thomas University, Miami Gardens, Florida, June 2006 BBA in Information Systems, Florida
International University, School of Business, Miami, Florida, April 2001 TECHNICAL PROFICIENCY Business Desktop Applications: Word, Excel, PowerPoint, Access, Outlook, FrontPage, Lotus
Notes, Adobe Photoshop. Operating Systems: Windows NT through Windows 7, Server 2003 and Server 2008, Exchange Server Networking: LAN, WAN, TCP/IP, DHCP, Wireless technologies, DSL,
and T1 Hardware: IBM, HP, Compaq, Dell, Cisco (MARS, ASA, Routers, and Switches) Programming: HTML, Queries, Limited SQL, Visual Basic, Cisco IOS PROFESSIONAL WORK EXPERIENCE IT Support
Technician December 2007 – Present City of Miami Gardens Police Department City of Miami Gardens The City of Miami Gardens was incorporated in 2003 and is the 3rd largest city in Miami-Dade
County; The Police Department was incepted in December 2007 to serve the residents of the Community.
20 • Aided with initial set-up and installation of police systems from mobile units to communications center. • Developed adept proficiency with the OSSI law enforcement software suite
(Mobile Field Reporting, Computer Aided Dispatch, and Records Management System). • Maintained and helped design such systems as the in-car video recorders, both storing and providing
Officers and other interested parties with in-car video footage. • Led the deployment of over 100 laptops to be used by the officers in their vehicles, duties included imaging and testing
the machines, maintaining logs of whom was to receive new equipment, working with the vendor to ensure laptop orders were correct and delivered on time. • Led a project to outfit the
new Public Works building with all IT infrastructure including ordering of fiber optic connection, in-building cabling and port/drop installations , and networking equipment necessary
to set up building LAN. • Provided city wide training in MS Excel and other technologies by creating training curriculum and documentation to aid departments in meeting individual goals.
• Have had the opportunity to learn and work with many new technologies from Cisco Wireless to MS Server 2008 and Vitualization technologies. Technical Instructor January 2007 – June
2007 New Horizons Computer Learning Centers New Horizons is the premiere computer and software training company in the nation. • Delivered instruction to large student groups on various
software applications, including Microsoft Excel 2003, PowerPoint 2003 & 2007, Word 2003, Outlook 2003, Access 2007, Windows XP and Lotus Notes 6.5. • In conjunction with the Organizational
Learning dept. of Baptist Hospital, trained over 200 leaders (Managers and Supervisors) at all Baptist Health locations on the new Hospital HIM system. • Customized training to meet
the needs of various organizations and corporations. • Created and tailored curriculum to individual students and class needs. Consultant January 2005 – January 2007 Artist Brushstrokes,
LLC, Delray Beach, Florida An online global provider of high-end artist brushes to individuals, school districts, and retail stores. • Participated in the original web site design and
ecommerce set-up and testing of over 1,000 products. • Manage and develop online marketing activities with regular reports on ROI and future efforts to company owners. • Provide overall
business and category sales performance as well as key website metrics. • Developed order fulfillment process work flows and customer email templates. • Work with company technical partners
to execute web site modifications. • Respond to product inquiries received at trade shows, through hard copy advertising and electronic marketing (website). • Conduct market research
and feasibility studies as needed by management. • Manage company customer database used in opt-in email marketing campaigns.
21 Microsystems Technician August 2002 – April 2006 Norwood and Parkview Elementary Miami Dade County Public Schools, Miami, Florida Miami-Dade County Public Schools is the fourth largest
school district in the nation and the largest employer in South Florida area. • Led the administration of over 300 systems between two school sites. • Provided training and technical
support to Staff, Faculty, and Administration in current school technologies and software. • Maintained school wide systems, including purchase of new equipment, h/w & s/w installation,
and repair. • Adhered to and implemented all District technology policy mandates at both school sites. • Developed and maintained school website. • Successfully completed training and
certification courses as required by the District.
22 Chapter 4 – Form 8 – Price Proposal Form The following Proposal is presented to assist the Town in evaluating Proposals. The Total Proposal Amount will include all items described
in the Section 2 for Information Technology Support Services for the RFP (the “Scope of Services”). Any additional services that are not included in the Agreement shall be performed
at the request of the Town Manager. Payment shall be made on the basis of the Services actually performed and completed pursuant to the terms and conditions of the Agreement. Name of
Proposer: ______City of Miami Gardens_______________________ ____________ Name of authorized representative of proposer: ___Danny O. Crew ___________________ Total Base Proposal Amount
for the three (3) year term of the Agreement if awarded: $_306,000.00 Also, please attach a Fee Schedule outlining hourly rates for each of the support services as listed in Section
2.1 of the Scope of Services. The Proposal Fee Schedule should include a base amount for all support services up to forty (40) hours and five (5) service days per week. Any additional
services provided beyond the proposed base amount shall be provided at the hourly rate as listed in the attached fee schedule and any additional services must be pre-approved by the
Town Manager. This amount should not exceed the Town’s budgeted amount in the Town’s FY 09-10 budget for IT Support services. Notwithstanding anything to the contrary contained herein,
the schedule for service shall be determined by the Town Manager in his or her sole discretion. Fee schedule shall be inclusive of any travel expenses incurred. By: ______________________________
___Danny O. Crew_____________ as __City Manager______________ Name Title Witness or Notary Public: _________________________________
23 SCHEDULE OF FEES As per requested in the RFP, the City of Miami Gardens will provide one (1) technician that will be on site at the Town of Miami Lakes for a minimum of thirty (30)
hours per week. This person will be a Senior Technician with a minimum of 6 years of experience in the IT field. Strategic Planning, budgeting, as well as upper level IT Support and
Services will be provided by Ron McKenzie, Director of Information Technology with support from Applications Systems Managers Ricardo Castillo and Tristan Lattibeaudiere. It is estimated
that support from one of our senior members for issues at the Town of Miami Lakes will be approximately ten (10) hours a week. The total amount of hours for normal support will be forty
(40) per week, which complies with what is requested in the RFP. The Town of Miami Lakes will have access to the skill sets provided by the entire City of Miami Gardens Information Technology
Department for support. Normal hours of operation for support will coincide with the normal normal hours of operation for the Town of Miami Lakes (8:30 AM – 5:30 P). Additional support
in excess of forty (40) hours per week will be billed as follows: • Standard Support Operations $50.00 per hour • Senior Staff Support $60.00 per hour • Director of Information Technology
$75.00 per hour Pricing for items that fall outside of the scope of work will be handled as a separate project and result in a new Scope of Work for that project.
24 Chapter 5 – Methodology/Approach The City of Miami Gardens is a local municipality in Miami-Dade County, just like the Town of Miami Lakes. As such, CMGIT fully understands the various
business operations and the needs of the organization to communicate efficiently with the public. The Methodology of our Information Technology Team can be divided into six (6) phases.
They are: 1. Evaluate/Assess 2. Document the “As Is” State 3. Understand the Vision, Goals and Strategic Strategy of the Organization 4. Plan and Design the “To Be” State 5. Work with
the Organization (Business Area) to get there/Implement the Plan 6. Maintain the Systems and Services This methodology is repeatable and is used to re-evaluate whether or not change
is needed, and if needed, how that change will be implemented. We intend to use this same approach at the Town of Miami Lakes. Below are the details of this methodology/approach. 1.
Evaluate/Assess • Inventory all technology assets for the Town • Inventory all Telecommunication Services (circuits, phone lines, cell phones, etc.) for Town • Inventory all IT services
being paid for by the Town Once Inventory is complete, we will assess the information to see if there are any duplications in business processes or IT related vendor payments. The Goal
of phase 1 is to make sure that we are making the best use of the resources that the Town already has. 2. Document the ‘’As Is” State • Compile and report findings from the Inventory
• Document any and all suggestions for changes to better utilize existing infrastructure • Compose technical drawings of existing network • Document configuration of servers • Document
relationships between applications and business processes The goal of phase 2 is to ensure that before any changes are made, there is documentation on the current status of the system.
This will allow CMGIT to roll back to the previous configuration should any glitches in the system occur. It is also the basis by which achievements can be tracked. It allows for a clear
baseline.
25 3. Understand the Vision, Goals and Strategic Strategy of the Organization • Sit down with City Manager (or his representative) to better understand the vision and goals of the Town
• Sit down with each Department Head to get an understanding of the vision and goals of the department and their strategic plan for achieving them. • Attend Council Meetings to get a
better understanding of the vision and goals of the Mayor, Council and residents. Information Technology is a tool by which efficiency increases. Once we have a better understanding
of the vision, goals and strategic strategy, we can use the tools provided by information technology to achieve those goals. It is only through this method that we can devise a Strategic
Plan for Information Technology at the Town of Miami Lakes. 4. Plan and Design the “To Be” State • Plan and Design the equipment needed • Plan and Design recommendations for the Policies
and Procedures that will be needed and present them to the City Manager. • Research and Present appropriate documentation to City Manager of Plans and Designs • Establish Cost, time
frames and resources needed for achieving the goals • Ensure that no conflicts exist in migration from “As Is” to “To Be” States • Present Project Plan to City Manager for all projects
needed to reach the “To Be” State The goal of phase 4 is to create and present a Strategic Plan for Information Technology for the Town of Miami Lakes. 5. Work with the Organization
(Business Area) to get there/Implement the Plan • Discuss Strategic Plan with all stakeholders. • Establish more defined time line on when changes will occur and which areas will be
affected. • Work with Departments (Business Areas) to ensure implementation and use is actually achieving the intended goal. • Establish metrics for ensuring goals are met through implementation
process The goal of phase 5 is the implementation phase of the plan. It is important to define and use a metric for measuring whether or not the desired goal is met. The City of Miami
Gardens will work with the Town of Miami Lakes to come up with those metrics. It is key that all stakeholders are involved in the implementation and evaluation process.
26 6. Maintain the Systems and Services • Keep all systems up and running at a highly efficient state. • Provide Excellent Customer Services • Maintain fiscal responsibility The heart
of our methodology is to provide and maintain highly effective systems. CMGIT will provide excellent customer services. Our IT Team takes a proactive approach to maintenance. If proper
maintenance is performed and best practices for systems management is applied to our systems, we will have minimal down time or interruptions. Although we all know that change is a constant,
we fully understand that consistency, in the ability to use Information Technology, is a driving factor for business operations. The City of Miami Gardens is in the midst of designing
and planning our new City Hall complex, slated for completion in 2012. We are aware that the Town of Miami Lakes is also in the process of designing and planning for your new City Hall
as well. We understand the challenges of building and enterprise from the ground up and we understand the importance of sustaining effective systems throughout transition. We are the
right staff, the right methodology and the right tools to get our city to the “To Be” State that we envision and we are confident that we can do the same for the Town of Miami Lakes.
27 Chapter 6 – Support Services Questionnaire Responses A. Is Help Desk Support Available? Yes, help desk is available for Tier 1, 2 and 3 level support. B. When is support available?
(Indicate XX A.M. to XX P.M. and the days of the week)? Support is available 8:00 AM to 5:00 PM, Monday through Friday. On Call support will respond to issues within two (2) hours and
is available at the rate quoted in the Fee Schedule. C. How are charges for support structured, documented and tracked? There are no separate charges for support as it is included within
our Technical Administrative Services. Request for support are entered into the Helpdesk system which generates and tracks all tickets. D. Do you provide a Toll-Free support number?
No, we provide a local number for support. E. Please describe your problem escalation process, including: • Initial problem identification ( hand-off from helpdesk) • Triage for priority
and severity of problem • Steps for resolving problem escalation when a solution is not forthcoming or an implemented solution is unsatisfactory • Final authority regarding conflicts.
When a user has an issue with an IT asset, they must notify the helpdesk. Users will have two ways to contact the helpdesk. The preferred way of notification is via email. Email messages
to the helpdesk will automatically create a trouble ticket. Users can also submit a request for help by calling the helpdesk directly. • Most issues can be addressed immediately or within
an hour. • CMGIT Service Level Agreement (SLA) is to get back to the user within two hours. • If the issue is of a specific skillset that the technician does not have, he/she will escalate
it immediately. • If a major system is out, that takes priority. The technician will notify the City Manager of the Town of Miami Lakes (or his representative) as soon as he is made
aware of the outage. The issue will then be escalated immediately to the Director of IT for the City of Miami Gardens. At that point, the Director will bring in the proper resources
to resolve the issue.
28 • The onsite Technician will review all support tickets and determine the priority of the tickets as well as the make a determination of the resources necessary to address the issues.
• Prioritization will be given to the criticality of the issue and to position of the requestor. • Any issues not resolved in a satisfactory manner or within a timely manner should be
escalated to the Director of IT for the City of Miami Gardens. He will ultimately be responsible for resolving the issue. F: Indicate your response time and goal and also your statistics
regarding meeting that goal. System outages are handled immediately Monday through Friday from 8:30am to 5:30pm based on helpdesk ticket submission. Day to day trouble tickets will be
responded to within two hours. Our goal is maintain at least a 95% customer satisfaction rating based on surveys sent to and filled out by users after ticket resolution and by checking
resolution time/SLA ratios. G: Beyond the scope of this RFP, what services (related or otherwise) does your organization provide that may be of interest to the town? Our IT Department
is capable of providing • Multimedia design and Implementation • VOIP design, implementation and maintenance • Duplicate Server housing for the Town of Miami Lakes in one of our buildings
• Website Design • Public Safety Systems design, implementation and maintenance